Returns & Exchanges

At CYCPLUS, we are committed to your cycling performance and offer a 30-day return policy for all products in original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and equipment exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your CYCPLUS devices, including all original accessories, manuals, and packaging, to ensure the items are protected during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable shipping service to send your package to our designated returns facility for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the gear, we will process your refund or dispatch your exchange unit within 5-7 business days.